Shipping policy

ORDER PROCESSING: Please allow 5 business days to process your order.  While I prepare copies of each product ahead of time, I may need to make one just for you!  Expect an email within 1 week to let you know your order is on the way!

STORE PICKUP -  2663 Equus Way, Gloucester Ontario: Orders can be picked up daily, from 9:00am - 5:00pm EST. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY  During checkout, enter your address and choose the ship option. Click the "continue to  shipping" button. Local delivery is available for addresses within 20 km of our shop.  If the local delivery option does not show up during checkout, your order is not eligible for  local delivery.  When your order is ready for delivery, you will receive an email with real-time tracking  information.  

FLAT RATE SHIPPING  Orders are generally shipped within 2-7 days using Canada Post. Flat rate shipping fee of $20 CAD applies to orders shipping  to orders outside Canada.   

DOMESTIC SHIPPING RATES AND ESTIMATES:  For calculated shipping rates:  Shipping charges for  your order will be calculated and  displayed at checkout.  For simple flat rate shipping:  We offer $20 flat rate  shipping to the U.S.A.  For orders over $50, we offer free shipping. 

INTERNATIONAL SHIPPING:  We do not offer shipping to countries outside North America at this time. You may email us to inquire and we can get an estimate for shipping our products to you on an individual basis.

Your order may be subject to import duties and taxes (including VAT), which are incurred once  a shipment reaches your destination country.  Hadiqa Sakina is not responsible for these  charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES  We accept returns up to 30 days after delivery, if the item is unused and in its original  condition, and we will refund the full order amount minus the shipping costs for the return.  In the event that your order arrives damaged in any way, please email us as soon as possible  at sakina@sakinasocial.com with your order number and a photo of the item’s condition. We  address these on a case-by-case basis but will try our best to work towards a satisfactory  solution.  If you have any further questions, please don't hesitate to contact us.